How your information is handled.

Eve Interiors is operated by:

Natasha Longos, trading as Eve Interiors
99 Knutsford Road
Wilmslow
SK9 6JH

Email: contact@eveinteriors.co.uk
Website: www.eveinteriors.co.uk

For data protection purposes, Natasha Longos trading as Eve Interiors is the controller of the personal information described in this policy.

Depending on how you interact with Eve Interiors, I may collect:

• Your name
• Email address
• Telephone number
• Home or project address
• Information you submit through website enquiry forms
• Information contained in client questionnaires
• Details about your project, requirements, preferences and budget
• Room measurements, plans and property information
• Photographs and videos of your home or project
• Correspondence between us
• Appointment and consultation information
• Quotes, invoices and payment records
• Details of products or services specified for your project
• Website usage and technical information where collected through website analytics or cookies

I do not intentionally collect special category personal data unless it is genuinely necessary and you choose to provide it.

I may receive personal information:

• Directly from you when you contact me
• Through the Eve Interiors website
• Through enquiry forms and client questionnaires
• By email, telephone or during consultations
• During site visits or measuring appointments
• Through payment, invoicing or accounting systems
• From another member of your household where they are involved in the project
• Through website analytics and cookies where applicable

I may use your personal information to:

• Respond to enquiries
• Discuss and prepare proposals for potential projects
• Provide Colour Consultancy, Room Design and other agreed services
• Arrange consultations and site visits
• Create designs, specifications, presentations and shopping lists
• Communicate with you throughout your project
• Prepare quotes and invoices
• Process and maintain business and accounting records
• Manage revisions, approvals and project administration
• Deal with queries, complaints or disputes
• Maintain appropriate business records
• Improve the Eve Interiors website and services
• Comply with legal, tax and regulatory obligations

I will only use personal information where I have a lawful basis to do so.

Depending on the circumstances, I may rely on the following lawful bases:

Contract, where processing your information is necessary to provide a service you have booked or to take steps at your request before entering into a contract.

Legal obligation, where I need to retain or process information to comply with legal, accounting or tax requirements.

Legitimate interests, where it is reasonably necessary for running and protecting Eve Interiors, managing client relationships, dealing with enquiries and improving the business, provided those interests do not override your rights.

Consent, where consent is specifically required, for example for certain forms of optional marketing or non-essential website tracking.

Where I rely on consent, you can withdraw it at any time.

During a project, you may provide photographs or videos of your home so that I can understand the space and provide the agreed service.

These will be used for the purposes of your project and stored with your project information.

I will not use identifiable photographs of your home for my website, social media, portfolio or other marketing without asking for your permission separately.

Declining permission for marketing photography will not affect the service you receive.

I do not sell your personal information.

I may share personal information where reasonably necessary with trusted service providers that support the operation of Eve Interiors, such as:

• Website and hosting providers
• Email and communication providers
• Accounting and invoicing software
• Payment and banking providers
• Cloud storage and document services
• Interior design and presentation software
• Professional advisers such as accountants, insurers or legal advisers
• Suppliers or contractors where necessary for your project and where appropriate

These organisations may process information on my behalf or as independent controllers depending on the service they provide.

I may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Design presentations may contain links to third-party retailers, suppliers or other websites.

If you visit those websites or purchase from them, their own privacy policies will apply. Eve Interiors is not responsible for how independent third-party websites handle your information.

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.

As a general approach:

• Unsuccessful or general enquiries may be retained for up to 2 years
• Client project records may normally be retained for up to 6 years after the project ends
• Financial and accounting records will be retained for the period required by applicable tax and accounting rules
• Marketing information will be retained until you unsubscribe or withdraw your consent, where consent is the relevant lawful basis

Some information may be kept for longer where there is a legal requirement or an ongoing dispute or claim.

Information that is no longer required will be securely deleted or anonymised where reasonably possible.

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet, email or electronic storage system can be guaranteed to be completely secure.

Some of the technology providers used by Eve Interiors may process or store information outside the United Kingdom.

Where personal information is transferred internationally, I will take reasonable steps to ensure that appropriate safeguards recognised under UK data protection law are in place.

Depending on the circumstances, you may have the right to:

• Ask for access to personal information I hold about you
• Ask for inaccurate information to be corrected
• Ask for information to be deleted in certain circumstances
• Ask for processing to be restricted
• Object to certain uses of your information
• Ask for certain information to be transferred to you or another provider
• Withdraw consent where processing is based on consent

Not all rights apply in every circumstance.

To exercise a data protection right, please email contact@eveinteriors.co.uk.

I may need to verify your identity before responding to a request.

I will not add you to an email marketing list simply because you enquire about or purchase an Eve Interiors service.

If I introduce optional marketing emails in the future, I will provide an appropriate way to opt in where required and every marketing email will provide a way to unsubscribe.

The Eve Interiors website may use cookies and similar technologies required for the website to operate and, where enabled, to understand how visitors use the website.

Where consent is legally required for non-essential cookies or similar technologies, these will not be used until you have made the relevant choice.

At present this website does not use analytics, advertising or tracking cookies. If that changes, further information will be provided through the website's cookie settings or Cookie Policy.

Eve Interiors' services are intended for adults arranging residential interior design services.

I do not knowingly collect personal information directly from children through the website.

If you have any questions or concerns about how your personal information is handled, please contact me first at contact@eveinteriors.co.uk.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

I may update this Privacy Policy from time to time to reflect changes to the business, website, services or legal requirements.

The current version will always be published on the Eve Interiors website with its latest update date.